Terms of Service

Last Updated: June 2026

I. Agreement to Use the Website

These Terms of Service ("Terms", "Terms of Service", "Agreement") constitute a legally binding agreement between KULLEN, a business registered in India, having its principal place of business at:

KULLEN
Plot No. 14, Wadkar Estate,
M2 Road, CIDCO, N-9,
Aurangabad (Chhatrapati Sambhajinagar),
Maharashtra – 431003, India
GSTIN: 27EAXPP5732H1ZY
Email: contact@thekullen.com
Phone: +91 91127 77984

(hereinafter referred to as "KULLEN", "Kullen Essence", "Company", "we", "us", or "our")

and any individual, visitor, customer, purchaser, or user accessing or using the website, products, content, applications, services, or related platforms operated by KULLEN (hereinafter referred to as "User", "Customer", "you", or "your").

These Terms govern your access to and use of:

www.thekullen.com
Any subdomains operated by KULLEN
Mobile-optimized versions of the website
Shopify-powered storefronts
Customer support services
Marketing communications
Digital content, promotions, and offers made available by KULLEN

By accessing, browsing, creating an account, placing an order, subscribing to communications, or otherwise using our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, Cookie Policy, Disclaimer, and any additional policies published on our website from time to time.

If you do not agree with these Terms, you should immediately discontinue use of our website and services.

These Terms have been prepared in accordance with applicable laws of India, including but not limited to:

The Indian Contract Act, 1872
The Information Technology Act, 2000
The Consumer Protection Act, 2019
The Consumer Protection (E-Commerce) Rules, 2020
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Applicable taxation, consumer protection, and electronic commerce regulations

Where applicable, KULLEN also endeavors to comply with internationally recognized privacy and consumer protection principles, including provisions relevant to customers located in the European Economic Area (EEA), United Kingdom, and other jurisdictions.

KULLEN reserves the right to modify, amend, replace, or update these Terms at any time without prior notice. Any revisions shall become effective immediately upon publication on our website unless otherwise stated.

Your continued use of our website following the publication of revised Terms shall constitute acceptance of such changes.

We recommend reviewing these Terms periodically to remain informed of any updates.

II. Definitions

2.1 Account

"Account" means a registered user profile created on the Website through which a User may place orders, manage personal information, track purchases, save preferences, access order history, and utilize certain features made available by KULLEN.

2.2 Affiliate

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with KULLEN.

2.3 Applicable Law

"Applicable Law" means all laws, statutes, regulations, rules, notifications, governmental orders, regulatory requirements, judicial decisions, and legal obligations applicable to KULLEN, the Website, Products, Services, or Users.

2.4 Company

"Company", "KULLEN", "Kullen Essence", "we", "us", or "our" refers to KULLEN, its owners, employees, representatives, affiliates, successors, assigns, contractors, service providers, and authorized agents.

2.5 Content

"Content" means all information, text, graphics, logos, images, videos, product descriptions, trademarks, designs, software, code, marketing materials, documents, website layouts, blogs, educational materials, and other materials available on or through the Website.

2.6 Customer

"Customer" means any individual or legal entity that purchases or attempts to purchase Products through the Website.

2.7 Force Majeure Event

"Force Majeure Event" means any event beyond the reasonable control of KULLEN, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics
Epidemics
Government restrictions
War
Civil unrest
Strikes
Transportation disruptions
Internet outages
Power failures
Supply chain interruptions
Any other unforeseen event preventing performance under these Terms

2.8 Intellectual Property

"Intellectual Property" means all proprietary rights including but not limited to:

Trademarks
Trade names
Logos
Copyrights
Patents
Trade secrets
Product formulations
Product designs
Packaging designs
Marketing content
Website content
Databases
Software
Proprietary know-how

Whether registered or unregistered.

2.9 Order

"Order" means a request submitted by a Customer through the Website to purchase one or more Products offered by KULLEN.

An Order shall not be considered accepted until confirmed by KULLEN.

2.10 Personal Information

"Personal Information" means any information relating to an identified or identifiable individual, including but not limited to:

Name
Email address
Telephone number
Shipping address
Billing address
Payment-related information
IP address
Device information
Purchase history

and any other information collected as described in our Privacy Policy.

2.11 Platform

"Platform" refers collectively to:

www.thekullen.com
Mobile versions of the Website
Shopify storefronts
Social commerce channels operated by KULLEN
Customer support channels
Any future digital properties operated by KULLEN

through which Products and Services are offered.

2.12 Product or Products

"Product" or "Products" means any skincare, beauty, personal care, wellness, essential oil, cosmetic, or related product offered for sale by KULLEN through the Website from time to time.

Facial serums
Essential oils
Skincare treatments
Beauty accessories
Promotional bundles
Limited edition products
Future product categories launched by KULLEN

2.13 Services

"Services" means all services provided by KULLEN through the Website, including but not limited to:

Online product sales
Customer support
Order fulfillment
Product recommendations
Educational content
Promotional campaigns
Newsletter subscriptions
Loyalty or rewards programs
Additional services introduced in the future

2.14 Third-Party Service Provider

"Third-Party Service Provider" means any external entity engaged by KULLEN for business operations including but not limited to payment gateways, courier companies, logistics providers, cloud hosting providers, Shopify services, marketing platforms, analytics providers, and customer communication tools.

2.15 User

"User", "Visitor", "you", or "your" means any individual or entity that accesses, browses, interacts with, registers on, purchases from, or otherwise uses the Website or Services.

2.16 Website

"Website" means the official KULLEN online store located at www.thekullen.com including all associated webpages, subdomains, mobile versions, digital applications, content, and services operated by KULLEN.

2.17 Interpretation

Words importing the singular shall include the plural and vice versa.
Headings are included for convenience only and shall not affect interpretation.
References to any law shall include amendments, replacements, and re-enactments of such law.
References to one gender shall include all genders.
The terms "including", "includes", and "such as" shall mean "including without limitation".

```

III. ELIGIBILITY, USER ACCOUNTS & REGISTRATION

3.1 Eligibility to Use the Website

By accessing or using the Website, you represent and warrant that:

You are at least eighteen (18) years of age; or
You are accessing the Website under the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
You possess the legal capacity to enter into a binding contract under applicable laws;
You are not prohibited by any applicable law from purchasing or using the Products offered through the Website.

If KULLEN becomes aware that a User does not meet the eligibility requirements set forth herein, we reserve the right to suspend or terminate access to the Website and cancel any associated orders.

3.2 Account Registration

Visitors may browse the Website without creating an account. However, certain features may require registration, including:

Placing orders
Tracking orders
Managing delivery addresses
Viewing purchase history
Saving preferences
Receiving promotional offers
Participating in loyalty or rewards programs

When creating an Account, you agree to provide complete, accurate, current, and truthful information and to promptly update any information that becomes inaccurate or outdated.

KULLEN reserves the right to refuse registration, restrict access, or terminate any Account if the information provided appears inaccurate, misleading, fraudulent, or incomplete.

3.3 Accuracy of Information

You are solely responsible for ensuring that all information submitted to KULLEN is accurate, including:

Name
Email address
Mobile number
Billing address
Shipping address
Payment details

KULLEN shall not be liable for delays, failed deliveries, lost shipments, payment failures, or damages resulting from inaccurate or incomplete information supplied by the User.

3.4 Account Security

You are responsible for maintaining the confidentiality of your Account credentials.

You agree that:

Your Account is personal and non-transferable.
You will not share login credentials with any third party.
You will not permit another individual to access your Account.
You will immediately notify KULLEN of any suspected unauthorized access or security breach.

All activities conducted through your Account shall be deemed to have been performed by you unless otherwise required by applicable law.

3.5 Verification of Identity

KULLEN reserves the right to verify the identity of Users and Customers before accepting or processing orders.

Verification may include:

Email verification
Mobile verification
OTP authentication
Address confirmation
Payment verification
Order confirmation via phone, SMS, WhatsApp, or email

Failure to complete verification may result in order cancellation or account restrictions.

3.6 One Account Per User

Unless expressly authorized by KULLEN, Users may maintain only one active Account.

The creation of multiple accounts for purposes including:

Abuse of promotions
Fraudulent activities
Circumvention of restrictions
Manipulation of reviews or rewards

is strictly prohibited.

3.7 Account Suspension or Termination

KULLEN reserves the right to suspend, restrict, or terminate any Account without prior notice if:

False information has been provided
Fraudulent activity is suspected
Payment disputes or chargeback abuse occur
Repeated delivery refusals occur
The User violates these Terms
The User engages in abusive or unlawful conduct
The User infringes intellectual property rights
The User attempts to compromise Website security

3.8 Customer Responsibility for Orders

Users are solely responsible for all activities conducted through their Account, including:

Product purchases
Order placements
Subscription enrollments
Promotional redemptions
Customer support communications

3.9 Business Accounts

If you access the Website on behalf of a company or organization, you represent and warrant that:

You are authorized to bind such entity to these Terms;
You have obtained all necessary permissions to act on its behalf;
The entity agrees to comply with these Terms.

3.10 Right to Refuse Service

KULLEN reserves the right to refuse service, restrict purchases, suspend accounts, or terminate Website access where reasonably necessary to:

Protect customers
Prevent fraud
Comply with applicable laws
Protect intellectual property
Maintain Website security
Prevent misuse of Products or Services

3.11 Compliance with Laws

Users are responsible for ensuring that their use of the Website, Products, and Services complies with all applicable laws and regulations in their jurisdiction.

IV. PRODUCTS & PRODUCT INFORMATION

4.1 Product Availability

All Products displayed on the Website are subject to availability.

KULLEN reserves the right to:

Add new Products
Modify existing Products
Discontinue Products
Limit purchase quantities
Restrict sales in certain regions

4.2 Product Descriptions

KULLEN strives to ensure Product descriptions, specifications, ingredient lists, and usage instructions are accurate.

However, we do not guarantee that:

Descriptions are error-free
Ingredient lists remain unchanged indefinitely
All Website content is always current
Information is free from typographical errors

4.3 Product Images & Packaging

Product photographs, graphics, and illustrations are provided for informational purposes only.

Actual Products may vary due to:

Lighting conditions
Screen settings
Packaging updates
Manufacturing variations
Natural ingredient characteristics
Batch-to-batch differences

4.4 Natural Ingredient Variations

Products containing botanical extracts and essential oils may vary in:

Colour
Aroma
Texture
Viscosity
Appearance

Such variations are normal and do not constitute defects.

4.5 Product Formulation Changes

KULLEN reserves the right to modify formulations, packaging, ingredient compositions, and manufacturing processes at any time.

Customers should always refer to the ingredient list printed on the Product packaging received.

4.6 Cosmetic Products Only

Unless expressly stated otherwise, KULLEN Products are cosmetic products intended for skincare and wellness purposes only.

They are not intended to:

Diagnose diseases
Treat diseases
Cure diseases
Prevent diseases

Nothing on the Website should be interpreted as medical advice.

4.7 Individual Results May Vary

Results may vary based on factors including:

Skin type
Age
Genetics
Hormonal factors
Lifestyle
Diet
Climate
Existing skincare routine
Consistency of use

Testimonials and customer reviews represent individual experiences and do not guarantee similar results.

4.8 Product Recommendations

Any skincare guidance, educational content, recommendations, or customer support communications are provided solely for informational purposes and do not constitute medical advice.

4.9 Essential Oils

Unless specifically indicated on the Product label:

Essential oils are intended for external use only.
Essential oils should not be ingested.
Essential oils should not be applied directly without dilution.
Essential oils should not be used on broken skin.
Essential oils should be kept away from children and pets.

4.10 Active Ingredient Products

Certain Products may contain active ingredients such as:

Vitamin C
Niacinamide
Hyaluronic Acid
Salicylic Acid
Glycolic Acid
Plant-based active compounds

Customers are encouraged to perform patch tests and follow usage instructions carefully.

4.11 Pregnancy & Medical Conditions

Customers who are pregnant, breastfeeding, under medical supervision, or managing medical conditions should consult an appropriately qualified healthcare professional before use.

4.12 Product Safety

Customers are responsible for:

Reviewing ingredient lists
Checking for allergies
Following usage instructions
Conducting patch tests where appropriate

4.13 Product Shelf Life & Storage

Products should be stored:

In a cool, dry place
Away from direct sunlight
Away from excessive heat
With lids securely closed after use

4.14 Product Compliance

Customers are solely responsible for ensuring Products may be legally imported, possessed, or used in their jurisdiction.

4.15 Right to Refuse Product Sales

KULLEN reserves the right to refuse or limit Product sales where reasonably necessary to:

Prevent fraud
Protect customer safety
Comply with legal obligations
Manage inventory
Prevent unauthorized resale
Protect brand integrity

V. ORDERS & ORDER ACCEPTANCE

5.1 Placing an Order

Customers may place orders by:

Adding Products to their cart
Providing billing and shipping information
Selecting a payment method
Completing checkout

Submission of an order constitutes an offer to purchase Products and does not automatically constitute acceptance by KULLEN.

5.2 Order Confirmation

KULLEN may send order confirmation emails, SMS messages, WhatsApp notifications, payment acknowledgements, and tracking updates.

These communications acknowledge receipt of your order request only and do not constitute acceptance of the order.

A binding sales contract is formed only when:

The order has been accepted by KULLEN; and
The Product has been dispatched from our warehouse.

5.3 Order Verification

KULLEN may verify orders through:

Mobile verification
Email verification
OTP verification
Address verification
Identity confirmation
Payment verification

5.4 Right to Refuse Orders

KULLEN reserves the right to refuse, reject, cancel, or limit orders where:

Products are unavailable
Pricing errors occur
Fraud is suspected
Payment authorization fails
Delivery restrictions apply
Customer information is inaccurate
Unauthorized resale is suspected

5.5 Product Availability

If a Product becomes unavailable after an order is placed, KULLEN may:

Cancel the affected order
Offer an alternative Product
Provide a partial refund
Issue a full refund

5.6 Pricing Errors

If a Product is listed incorrectly due to technical, human, or system error, KULLEN reserves the right to cancel the order, correct the pricing, or issue a refund where payment has been collected.

5.7 Quantity Restrictions

KULLEN reserves the right to impose limits on Product quantities, promotional purchases, order values, or bulk purchases.

5.8 Pre-Orders & Promotional Sales

Additional terms may apply to pre-orders, product launches, limited edition Products, promotional campaigns, and discounted bundles.

5.9 Cash on Delivery (COD)

Where available, KULLEN may restrict COD based on customer history, location, Product category, or risk assessment.

5.10 Order Modification Requests

Customers may request modifications before dispatch, but KULLEN cannot guarantee that changes can be accommodated once processing has begun.

5.11 Order Cancellation by Customer

Order cancellations are governed by KULLEN's Cancellation Policy.

5.12 Order Cancellation by KULLEN

KULLEN reserves the right to cancel orders due to inventory issues, fraud prevention measures, payment concerns, operational limitations, or Force Majeure Events.

5.13 Risk of Loss & Ownership

Ownership transfers only after full payment has been received and Products have been delivered.

5.14 Order Records

KULLEN maintains electronic records of orders, payments, and communications which may serve as evidence of transactions conducted through the Website.

5.15 Fraud Prevention Measures

KULLEN reserves the right to hold orders, request additional documentation, verify payments, cancel suspicious transactions, and restrict future purchases.

5.16 Force Majeure

KULLEN shall not be liable for delays or inability to fulfill orders resulting from events beyond its reasonable control, including natural disasters, pandemics, government restrictions, transportation disruptions, labour strikes, or supply chain interruptions.

VI. PRICING, TAXES & PAYMENTS

6.1 Product Pricing

All prices displayed on the Website are listed in Indian Rupees (INR) unless otherwise specified.

KULLEN reserves the right to:

Modify Product prices;
Change promotional offers;
Introduce or discontinue discounts;
Update pricing due to taxation, supplier costs, operational expenses, market conditions, or other commercial considerations.

Price changes shall not affect orders already accepted and confirmed by KULLEN.

6.2 Taxes

All applicable taxes shall be charged in accordance with prevailing laws.

Where applicable:

Goods and Services Tax (GST) may be included or displayed separately during checkout.
Customers are responsible for any additional taxes, duties, levies, or governmental charges imposed under applicable laws.

GSTIN: 27EAXPP5732H1ZY

6.3 Shipping Charges

Shipping charges, where applicable, shall be displayed during checkout before order confirmation.

Shipping fees may vary depending on:

Delivery location;
Order value;
Product category;
Promotional offers;
Courier availability.

6.4 Payment Methods

KULLEN may accept payments through various methods including:

Credit Cards;
Debit Cards;
UPI;
Net Banking;
Wallets;
Cash on Delivery (where available);
Third-party payment gateways;
Other payment methods introduced from time to time.

6.5 Third-Party Payment Processors

Payments may be processed through third-party providers including but not limited to:

Shopify Payments;
Razorpay;
PayU;
Stripe;
Cashfree;
PhonePe;
Other authorized payment processors.

Payment processing is subject to the terms, privacy policies, and security practices of the relevant provider.

6.6 Payment Authorization

By submitting payment information, you represent and warrant that:

You are authorized to use the selected payment method;
The information provided is accurate and complete;
Sufficient funds or credit are available;
The transaction complies with applicable laws.

6.7 Failed Transactions

Transactions may fail due to banking issues, technical errors, network disruptions, payment gateway outages, or fraud prevention measures.

KULLEN shall not be obligated to process an order until successful payment is received.

6.8 Duplicate Payments

If a customer is charged more than once for the same order due to a technical or payment processing issue, KULLEN will make reasonable efforts to facilitate a refund after verification.

6.9 Promotional Pricing

KULLEN may periodically offer:

Discounts;
Coupon codes;
Promotional pricing;
Limited-time offers;
Bundle offers;
Loyalty rewards.

Promotional offers:

Are subject to specific terms and conditions;
May be withdrawn at any time;
Cannot be combined unless expressly stated;
Have no cash value.

6.10 Pricing Errors

If a Product is listed at an incorrect price due to technical malfunction, human error, system error, or third-party integration failure, KULLEN reserves the right to cancel the affected order, correct pricing, or issue refunds where applicable.

6.11 Cash on Delivery (COD)

Where available, KULLEN reserves the right to restrict COD availability, impose limits, or disable COD for specific customers, locations, or Products.

6.12 Chargebacks & Payment Disputes

Customers agree to contact KULLEN before initiating any chargeback or payment dispute.

Where a chargeback is initiated without reasonable cause, KULLEN reserves the right to:

Contest the chargeback;
Recover associated costs;
Suspend customer accounts;
Restrict future purchases.

6.13 Fraud Prevention

KULLEN actively monitors transactions for fraud prevention purposes and may verify customer identity, request supporting documentation, hold transactions for review, or cancel suspicious transactions.

6.14 Refund Processing

Approved refunds shall be processed in accordance with KULLEN's Return & Refund Policy and Cancellation Policy.

Refund timelines may vary depending on banking systems, payment processors, card issuers, and regulatory requirements.

6.15 International Payments

Customers making international payments are solely responsible for:

Foreign exchange charges;
Currency conversion fees;
International banking charges;
Import duties;
Customs charges;
Local taxes imposed by their jurisdiction.

6.16 Reservation of Rights

KULLEN reserves the right to refuse transactions, cancel orders, restrict payment methods, limit purchases, or require additional verification where reasonably necessary to protect customers, prevent fraud, comply with legal obligations, or safeguard business operations.

VII. ADDITIONAL POLICIES

The use of the Website and purchase of Products from KULLEN shall also be governed by the following policies, which are incorporated into these Terms by reference:

7.1 Privacy Policy

The collection, use, storage, processing, disclosure, and protection of personal information shall be governed by KULLEN's Privacy Policy.

7.2 Shipping Policy

All shipping, delivery timelines, courier arrangements, shipping charges, delivery limitations, lost shipments, and related matters shall be governed by KULLEN's Shipping Policy.

7.3 Return & Refund Policy

Returns, replacements, refunds, eligibility criteria, damaged products, defective products, and related matters shall be governed by KULLEN's Return & Refund Policy.

7.4 Cancellation Policy

Order cancellations, cancellation eligibility, timelines, prepaid order refunds, COD cancellations, and related matters shall be governed by KULLEN's Cancellation Policy.

7.5 Product Disclaimer

The use of skincare products, essential oils, facial oils, botanical extracts, and other Products sold by KULLEN shall be subject to the Product Disclaimer and Safety Information published on the Website.

7.6 Cookie Policy

The use of cookies, analytics tools, advertising technologies, and similar technologies shall be governed by KULLEN's Cookie Policy.

7.7 Policy Updates

KULLEN reserves the right to modify, update, amend, or replace any policy at any time. Updated policies shall become effective immediately upon publication unless otherwise stated.

VIII. PRODUCT INFORMATION, PRODUCT USE & CUSTOMER RESPONSIBILITIES

8.1 Product Information

KULLEN strives to ensure all Product descriptions, ingredient lists, usage instructions, images, claims, and related information are accurate and up to date.

However:

Product packaging may differ from Website images;
Ingredient lists may change due to formulation improvements;
Colours, textures, and fragrances may vary due to natural ingredients;
Website content may occasionally contain typographical or technical errors.

Customers are encouraged to review Product packaging and ingredient information before use.

KULLEN shall not be liable for:

Purging;
Product incompatibility;
Dissatisfaction with results;
Failure to achieve expected results;

except where liability cannot legally be excluded.

IX. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership of Intellectual Property

Unless otherwise stated, all intellectual property rights associated with the Website, Products, and brand materials are owned by or licensed to KULLEN.

These rights include, without limitation:

KULLEN™ brand name;
Kullen Essence™ brand name;
Logos and trademarks;
Product names and descriptions;
Product formulations;
Packaging designs;
Photography and videos;
Website design and content;
Graphics and marketing materials;
Educational content and blogs;
Software, source code, and databases;
Trade secrets and proprietary know-how.

9.2 Trademark Rights

Nothing on the Website grants any license or right to use KULLEN trademarks, logos, trade names, or brand identifiers without prior written permission.

9.3 Copyright Protection

All Website content is protected under applicable copyright laws and may only be used for personal, non-commercial purposes.

9.4 Limited License

KULLEN grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal and lawful purposes.

9.5 Prohibited Uses

Without prior written consent from KULLEN, you may not:

Copy Website content;
Republish Website materials;
Reproduce Product descriptions;
Use Product images commercially;
Create derivative works;
Use automated scraping tools;
Reverse engineer Website systems;
Use KULLEN trademarks in advertising.

9.6 Product Photography & Visual Content

All Product photography, videos, campaign visuals, and creative assets are proprietary property of KULLEN or its licensors.

9.7 User-Generated Content

By submitting reviews, testimonials, feedback, photographs, comments, or other content, you grant KULLEN a worldwide, perpetual, royalty-free license to use, reproduce, modify, distribute, publish, and promote such content.

9.8 Customer Representations

You represent and warrant that any content submitted by you:

Is owned by you or submitted with proper authorization;
Does not infringe third-party rights;
Is lawful and accurate;
Is not misleading or fraudulent.

9.9 Feedback & Suggestions

Any feedback, ideas, recommendations, or suggestions submitted to KULLEN may be used by KULLEN without restriction or compensation.

9.10 Intellectual Property Infringement Claims

If you believe content on the Website infringes your intellectual property rights, please contact:

KULLEN
Plot No. 14, Wadkar Estate, M2 Road,
CIDCO, N-9, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431003, India
Email: contact@thekullen.com

9.11 Reservation of Rights

KULLEN expressly reserves all intellectual property rights and legal remedies available under applicable law.

X. ACCEPTABLE USE OF THE WEBSITE & USER CONDUCT

10.1 Lawful Use

Users may access and use the Website solely for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities

You agree not to:

Engage in unlawful conduct;
Commit fraud or attempted fraud;
Provide false information;
Misrepresent your identity;
Impersonate another individual or entity;
Violate intellectual property rights;
Circumvent Website security measures;
Interfere with Website functionality;
Access unauthorized areas of the Website.

10.3 Unauthorized Commercial Use

Without prior written authorization from KULLEN, Users may not:

Resell Products purchased from the Website;
Operate unauthorized distribution channels;
Use Website content for commercial gain;
Use Product images on third-party marketplaces;
Create competing commercial listings using KULLEN content.

10.4 Account Security

Users are responsible for maintaining account confidentiality and promptly notifying KULLEN of any unauthorized access.

10.5 Website Security

Users shall not attempt to:

Hack the Website;
Introduce malware or viruses;
Conduct denial-of-service attacks;
Access restricted systems;
Circumvent authentication mechanisms;
Test vulnerabilities without authorization.

10.6 Automated Access Restrictions

Users may not use bots, crawlers, scrapers, data mining tools, automated purchasing systems, or similar technologies without prior written consent.

10.7 User Reviews & Feedback

Reviews and feedback must:

Reflect genuine personal experiences;
Be truthful and accurate;
Be relevant to the Product;
Comply with applicable laws.

10.8 Prohibited User Content

Users shall not upload or share content that:

Is false or misleading;
Is defamatory or abusive;
Contains hate speech;
Promotes discrimination;
Is obscene or unlawful;
Contains threats or harassment;
Infringes intellectual property rights;
Contains malware or malicious code.

10.9 Fake Reviews & Review Manipulation

Users shall not submit fake reviews, manipulate ratings, create multiple review accounts, or coordinate misleading review campaigns.

10.10 Customer Communications

Customers interacting with KULLEN through email, phone, WhatsApp, social media, live chat, or customer support channels must do so respectfully and professionally.

10.11 Fraudulent Orders

KULLEN actively monitors transactions for fraudulent activity and reserves the right to cancel suspicious transactions and report unlawful activity where necessary.

10.12 Interference with Business Operations

Users shall not engage in conduct intended to damage KULLEN's reputation, disrupt operations, abuse promotions, manipulate inventory systems, or exploit technical vulnerabilities.

10.13 Monitoring & Enforcement

KULLEN reserves the right to monitor Website activity, investigate violations, remove content, suspend accounts, cancel orders, and report unlawful conduct to authorities.

10.14 User Responsibility

Users remain solely responsible for their actions, submitted information, purchases, posted content, and compliance with applicable laws.

10.15 Reservation of Rights

KULLEN reserves the right to deny access, refuse service, remove content, cancel orders, or terminate accounts where a User violates these Terms or applicable laws.

XI. DISCLAIMER & LIMITATION OF LIABILITY

KULLEN Products are cosmetic products intended for skincare, beauty, and wellness purposes only.

All information provided through the Website, packaging, social media, blogs, emails, and customer communications is for informational purposes only and should not be considered medical advice, diagnosis, or healthcare guidance.

Results may vary depending on skin type, age, lifestyle, medical history, environmental conditions, and individual sensitivities.

To the fullest extent permitted by law, KULLEN shall not be liable for:

Allergic reactions;
Skin irritation;
Sensitivity;
Breakouts;
Purging;
Product incompatibility;
Improper use of Products;
Failure to achieve desired results;
Indirect, incidental, consequential, punitive, or special damages.

KULLEN's maximum liability for any claim shall not exceed the amount paid by the Customer for the Product giving rise to the claim.

XII. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless KULLEN, its owners, employees, affiliates, contractors, service providers, and representatives from any claims, damages, liabilities, losses, costs, expenses, or legal fees arising from:

Your use or misuse of the Website;
Your violation of these Terms;
Your violation of applicable laws;
Your infringement of third-party rights;
Any content submitted by you;
Fraudulent or unlawful activity conducted through your account.

This obligation shall survive termination of your use of the Website.

XIII. TERMINATION

KULLEN reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate access to the Website or any account where:

These Terms have been violated;
Fraudulent activity is suspected;
False information has been provided;
Website security has been compromised;
Unlawful conduct has occurred;
Abuse of promotional offers, return policies, or customer support channels is detected.

Termination shall not affect any rights or obligations accrued prior to such termination.

XIV. GOVERNING LAW, JURISDICTION & CONTACT INFORMATION

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or the purchase of Products shall be subject to the exclusive jurisdiction of the courts located in Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, India.

Contact Information

KULLEN
Plot No. 14, Wadkar Estate, M2 Road,
CIDCO, N-9,
Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431003, India

Email: contact@thekullen.com
Phone: +91 91127 77984
GSTIN: 27EAXPP5732H1ZY

For questions regarding these Terms, Products, Orders, Privacy, Returns, or Customer Support, please contact us using the details above.