SHIPPING POLICY

Last Updated: 7 June 2026

Thank you for shopping with Kullen Essence. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from KULLEN (“Company”, “we”, “our”, or “us”). By placing an order on our website, you agree to the terms outlined below.

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SHIPPING COVERAGE

Domestic Shipping
Kullen Essence currently ships throughout India and strives to deliver to all serviceable PIN codes supported by our logistics partners.

International Shipping
At present, international shipping is not available through our website checkout. Customers interested in international orders may contact us at contact@thekullen.com. Requests will be reviewed on a case-by-case basis, and additional documentation, customs requirements, duties, taxes, and shipping charges may apply.

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ORDER PROCESSING

Orders are generally processed within 24–48 hours after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

During periods of high demand, promotional campaigns, product launches, festivals, or unforeseen circumstances, processing times may be extended.

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ORDER CONFIRMATION

After placing an order, customers will receive:

Order Confirmation: A confirmation email and/or SMS acknowledging receipt of the order.
Shipping Confirmation: A separate notification containing shipment and tracking information once the order has been dispatched.

Order confirmation does not constitute acceptance of the order. KULLEN reserves the right to cancel or reject orders in accordance with our Terms of Service.

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SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Kullen Essence reserves the right to modify shipping charges, introduce promotional free shipping offers, and change shipping thresholds without prior notice. Such changes will not affect already confirmed orders.

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ESTIMATED DELIVERY TIMES

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

Actual delivery times may vary depending on courier performance, weather conditions, local disruptions, public holidays, government restrictions, natural disasters, or other force majeure events.

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DELIVERY DELAYS

While we strive to meet delivery timelines, delays may occur due to courier operational challenges, transportation disruptions, customs inspections, weather conditions, natural disasters, political disturbances, strikes, or events beyond our reasonable control. Delivery dates cannot be guaranteed.

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TRACKING YOUR ORDER

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable). Customers are responsible for monitoring shipment progress using the provided tracking information.

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CUSTOMER RESPONSIBILITY

Customers must provide accurate name, phone number, shipping address, and PIN code details. KULLEN shall not be liable for delivery failures or delays resulting from incorrect information.

Additional shipping charges arising from address corrections or re-shipment may be charged to the customer.

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FAILED DELIVERY ATTEMPTS

If delivery is unsuccessful due to incorrect address, recipient unavailability, refusal to accept delivery, or failure to respond to courier attempts, the shipment may be returned to us. Refund eligibility will be subject to our Return & Refund Policy.

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DAMAGED PARCELS

If a package appears visibly damaged upon delivery, do not accept the package if possible. Take photographs immediately and contact us within 48 hours at contact@thekullen.com or +91 91127 77984.

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MISSING ITEMS

If your order arrives with missing items, contact us within 48 hours of delivery with your order number and photographs of the package and contents. We will investigate and resolve verified claims promptly.

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LOST SHIPMENTS

A shipment may be considered lost if confirmed by the courier partner. Upon verification, a replacement shipment may be arranged or a refund may be issued at our sole discretion. Investigation timelines depend on the courier partner and may take several business days.

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ESSENTIAL OILS & TEMPERATURE-SENSITIVE PRODUCTS

Some products may be sensitive to heat, sunlight, or extreme temperatures. Customers should store products according to label instructions immediately after delivery.

Minor changes in colour, fragrance, or consistency caused by environmental conditions do not necessarily indicate product defects.

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SHIPPING RESTRICTIONS

KULLEN reserves the right to restrict shipments to certain locations, refuse shipments where delivery is not feasible, or cancel orders due to logistical limitations. In such cases, customers will be notified and refunded where applicable.

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POLICY CHANGES

We reserve the right to modify this Shipping Policy at any time. Updates will be published on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.

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CONTACT US

KULLEN
Email: contact@thekullen.com
Phone: +91 91127 77984

Address:
Plot No. 14, Wadkar Estate, M2 Road, CIDCO, N-9,
Aurangabad (Chhatrapati Sambhajinagar), Maharashtra – 431003, India