index
Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100 Enjoy 28% Off across store — No Code Needed, Auto Applied at Checkout. Minimum Order value of ₹1100

RETURN & REFUND POLICY

Last Updated: 7 June 2026

At Kullen Essence, we follow strict quality, hygiene, and safety standards to ensure the integrity and effectiveness of our skincare and essential oil products. Please review this policy carefully before placing an order.

━━━━━━━━━━━━━━━━━━━━

RETURN ELIGIBILITY

Returns or replacements are accepted only under the following conditions:

• Product received is damaged during transit
• Product received is defective
• Incorrect product has been delivered
• Item is missing from the order

To be eligible for a return or replacement:

• The product must be unused and in its original condition
• The product must be returned with original packaging, labels, and accessories (if any)
• The request must be raised within 7 days of delivery
• Clear photographs and/or videos may be required for verification

Due to hygiene and safety reasons, opened, used, or tampered skincare and essential oil products are not eligible for return.

━━━━━━━━━━━━━━━━━━━━

RETURN REQUEST PROCESS

To initiate a return or replacement:

  1. Contact our customer support team within 7 days of delivery

  2. Share the following details:
    • Order ID
    • Registered email address or phone number
    • Reason for return
    • Supporting images/videos

Our team will review the request and guide you on the next steps.

For assistance:
Email: contact@thekullen.com
Phone: +91 91127 77984
Monday – Saturday | 10:00 AM – 6:00 PM IST

━━━━━━━━━━━━━━━━━━━━

REVERSE PICKUP

Where serviceable, reverse pickup will be arranged through our logistics partners.

If reverse pickup is not available in your location:

• Customers may be required to self-ship the product to our designated address
• We recommend using a reliable courier service with tracking

If self-shipping is approved, reasonable courier charges may be reimbursed upon submission of valid receipts, subject to prior approval by Kullen Essence.

━━━━━━━━━━━━━━━━━━━━

RETURN INSPECTION

All returned products undergo inspection upon receipt. Returns or replacements will be approved only if:

• The product is unused
• Original packaging is intact
• Safety seals are unbroken
• Product labels are attached
• The product matches the return request

Kullen Essence reserves the right to reject returns that do not meet these conditions.

━━━━━━━━━━━━━━━━━━━━

NON-RETURNABLE ITEMS

The following are not eligible for return or refund:

• Opened or used skincare products
• Opened or used essential oils
• Products damaged due to misuse or improper storage
• Products with missing packaging or labels
• Products that have been altered or tampered with
• Gift cards and promotional items
• Products marked as non-returnable during promotions or clearance sales

━━━━━━━━━━━━━━━━━━━━

REFUNDS

Once a return is approved and passes inspection, refunds will be processed to the original payment method.

• Processing time: 5–10 business days
• Timelines may vary depending on your bank or payment provider

Shipping charges, COD charges, and handling fees are non-refundable unless the error was caused by Kullen Essence.

━━━━━━━━━━━━━━━━━━━━

REPLACEMENTS

In eligible cases, we may offer:

• Product replacement
• Store credit
• Refund

The resolution will depend on product availability and the nature of the issue.

━━━━━━━━━━━━━━━━━━━━

FAILED PICKUP & RTO

If reverse pickup fails due to:

• Customer unavailability
• Incorrect address
• Failure to hand over the product

the return request may be cancelled.

Orders refused at delivery may be treated as Return-to-Origin (RTO). Repeated RTOs, fraudulent claims, or misuse of the return policy may result in restrictions, including disabling Cash on Delivery (COD).

━━━━━━━━━━━━━━━━━━━━

ALLERGIC REACTIONS & PRODUCT SUITABILITY

Individual skin responses may vary. Customers are advised to review ingredient lists and perform a patch test before use.

Kullen Essence does not provide refunds based solely on:

• Personal preference
• Fragrance or texture preference
• Expectations not being met
• Individual skin compatibility

━━━━━━━━━━━━━━━━━━━━

CONTACT US

KULLEN

Email: contact@thekullen.com
Phone: +91 91127 77984

Address:
Plot No. 14, Wadkar Estate
M2 Road, CIDCO, N-9
Aurangabad (Chhatrapati Sambhajinagar)
Maharashtra – 431003
India